Short Message: snai takes your privacy seriously. This privacy policy explains how your information is used and what rights you have.
1 Introduction
Snai (https://snai.im) is an international online betting and gaming platform. We believe privacy is a fundamental right of every user. This Privacy Policy explains what data snai collects, how it is used, where it is stored, and what rights you have over your information.
By using our platform, you are considered to have agreed to this Privacy Policy. We recommend reading it in full before creating your snai account for the first time.
This Privacy Policy applies to snai's website, mobile app, and all other digital services. The term "data" refers to any information from which you can be directly or indirectly identified.
2 Information We Collect
Snai collects only the information that is necessary. We do not retain any data beyond what is needed. Below is a detailed breakdown of the types of information we collect:
Personally Identifiable Information
- Full Name & Date of Birth
- Email address and mobile number
- Current and permanent address
- National ID (NID) or passport number (for KYC verification)
- Bank account or mobile banking details (for payments)
Automatically Collected Information
- IP address and device type
- Browser Type & Operating System
- Time spent on the platform and pages visited
- Gaming activity and transaction history
- Login time and location data
Voluntarily Provided Information
- Messages sent to Customer Support
- Feedback submitted via surveys or feedback forms
- Participation in promotional offers
| Data Type | Reason for Collection | Mandatory? |
|---|---|---|
| Name & Email | Account Creation and Communication | Yes |
| NID / Passport | Identity Verification (KYC) | Yes for Withdrawal |
| Payment Information | Deposit & Withdrawal Process | Yes |
| IP & Device | Security & Fraud Prevention | Automatic |
| Gaming History | Service Improvement & Responsible Gaming | Automatic |
3 Purpose of Data Use
Snai uses your data only for specific, legitimate purposes — never for anything unrelated to your experience. The key purposes are outlined below:
Service Delivery & Operations
- Creating and managing your account.
- Processing deposits, withdrawals, and all other financial transactions.
- To deliver gaming services and process winnings.
- Providing customer support and resolving issues.
Security & Legal Compliance
- Verifying identity to prevent fraud and money laundering.
- Preventing minors from accessing the platform.
- Complying with the terms of international gaming licenses.
- Fulfilling requests from legal authorities.
Service Improvement & Personalization
- Recommending games and offers tailored to your preferences.
- To improve platform performance and enhance the user experience.
- Analyzing user behavior to develop new features and services.
Communications & Marketing
- Sending important account-related notifications.
- To inform you of new promotions and bonus offers (with your consent only).
- Keeping you informed about changes to platform policies.
4 Data Retention & Security Measures
Snai uses the latest technology and practices to keep your data secure. Our servers operate in accordance with international security standards.
Technical Security
- SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
- PCI DSS Compliance: Payment information is stored in compliance with international PCI DSS standards.
- Firewall Protection: Advanced firewall systems to prevent unauthorized access.
- Two-Factor Authentication (2FA): An extra layer of security for your account.
- Regular Security Audits: Regular audits by third-party security experts.
Data Retention Period
Snai retains your data for as long as your account remains active. After account closure, certain data may be kept for up to 5 years due to legal obligations, after which it is permanently deleted.
In the event of a security breach on snai's servers, affected users will be notified by email within 72 hours and immediate action will be taken.
5 Cookies Policy
Snai's website uses cookies. Cookies are small data files stored in your browser that help improve your browsing experience.
Types of Cookies We Use
- Essential Cookies: Essential for maintaining login sessions and ensuring security.
- Performance Cookies: Measures the speed and performance of the site.
- Functionality Cookies: Remembers your language and preferences.
- Analytics Cookies: Collects site usage statistics (no personal data included).
Cookie Controls
You can disable cookies at any time through your browser settings. However, disabling essential cookies may cause certain site features to stop working correctly. In most browsers, you can manage cookies by going to Settings > Privacy > Cookies.
6 Sharing Information with Third Parties
Snai never sells your personal data. However, in certain situations, necessary information may be shared with trusted partners.
Who Your Data May Be Shared With
- Payment Processors: Payment gateways such as bKash, Nagad, Rocket, and others to confirm transactions.
- KYC Verification Partner: Specific information for identity verification.
- Game Software Provider: To keep our gaming services running smoothly.
- Legal Authorities: To assist with court orders or legal investigations.
- Analytics Services: To analyze site performance (anonymized data).
International Data Transfers
Snai's servers may be located in various countries. All international data transfers strictly comply with global data protection regulations, and adequate data protection laws are in place in every country where data is transferred.
7 Your Rights
Under snai's Privacy Policy, you have the following rights regarding your data. Contact us at any time to exercise them.
To exercise your rights support@snai.imto email us. We will respond within 30 days. Identity verification may be required.
8 Minors' Privacy
Snai is an 18+ platform. We do not knowingly collect data from anyone under 18. Age is verified at registration, and identity documents may be requested in cases where eligibility is in doubt.
If a minor is found to have created an account using false information, that account will be closed immediately and all associated data will be deleted. If a parent or guardian discovers that their child is using snai, they should contact us immediately support@snai.imto get in touch.
9 Privacy Policy Updates
Snai may update this Privacy Policy from time to time. If any significant changes are made, you will be notified through the following methods:
- A notification will be sent to your registered email address.
- A notification will be displayed upon logging into the platform.
- A notice will be displayed prominently at the top of the website.
Continued use of the platform after any changes takes effect will be considered acceptance of the updated Privacy Policy. We recommend reviewing the new policy whenever you receive a change notification.
10 Contact Us
If you have any questions about the Privacy Policy or wish to exercise your rights, please get in touch with us:
- Email: support@snai.im
- Live Chat: Click the chat icon in the bottom-right corner of the website.
- Help Center: Help Center Submit a ticket from the page.
We typically respond within 24–48 hours. For urgent privacy matters, include "Privacy Request" in the email subject line for a faster response.